Our Policies

Where can we ship to?

• RugArea.com can ship to any residential or business address in the United States.
• Shipping to PO Boxes, APO & FPO addresses, Canada and other non-US regions is not an option at this time.

Tracking your order

• RugArea.com will provide a tracking number which can be used at the applicable shipping vendor's website to track your order.

How long until my rug arrives?

• Orders will typically leave the warehouse within 5 business days. However, high demand items may take longer due to backorder.
• You can usually expect it to arrive in 7-10 business days after the shipping date.
• Orders to Alaska and Hawaii will take significantly longer.

RugArea.com strives to provide the best possible experience for every one of our customers. If you receive a rug that you're in any way unhappy with, simply return the purchase to us for an exchange or a full refund.

Read below to find out if you qualify to return your item. If you do, follow the instructions on how to return an item.

Time Limitations

• Returns initiated within 30 days of receipt of shipment will qualify for a full refund. After 30 days, no returns will be accepted.
• Items must be return-shipped within 7 days of the issuance of a return authorization (RA#) Items return-shipped later than 7 days will be refused and returned to sender.

Shipping

• The cost of return shipping (and any associated shipping insurance) is the responsibility of the customer.
• If a refund is chosen, RugArea.com will reimburse the amount you paid for the product.

Fees

• Customer is responsible for the costs of return shipping (and any associated shipping insurance). Product Condition
• To qualify for a refund, all returned products must be in their original condition.
• We will not accept rugs that are stained, soiled, bleached, overly worn or damaged in any way. Credit will be withheld for items returned in this condition.

Receiving Your Refund

• After RugArea.com has received the return, please allow 2-3 weeks for your credit to be processed.
• Items returned without a Return Authorization number (RA#) may be refused, or subject to a restocking fee. This includes rugs for which the initial shipment was refused by the customer.
• Your refund will begin processing as soon as we receive the returned item(s), complete with RA#.
• RugArea.com is not responsible for return shipments damaged in transit. Please use shipping insurance to minimize your risk.

Qualified Merchandise

• RugArea.com accepts only returns on area rugs.
• Accessories, including but not limited to rug pads, cleaner, stair treads, trivets, pillow shams are non-returnable.
• Specially marked rugs, such as those in the "Clearance Corner" and items labeled "Blowout" are non-returnable.
• Custom-made rugs are non-returnable. This includes rugs for which at least one dimension is determined by the customer (eg, runner length).

Other Qualifications

• Due to shipping cost considerations, we are not able to accept returns from Alaska, or Hawaii. We apologize for any inconvenience.
• Other items labeled "non-returnable" on the RugArea.com website are not eligible to be returned.
• We cannot be held responsible for attempted cancellations of orders that have already been shipped. Applicable orders will have to follow the return process.
  NOTE: Most orders ship within 3-5 business days.

If you qualify to return your product, follow the instructions on how to return an item.

• Call 1-800-788-1179 or email returns@rugarea.com for your Return Authorization Number (RA#), making sure to specify the reason for your return.
• Affix the RA# securely to the original packaging, in an easy-to-see location. This is important. If we are unable to identify the rug, we may have difficulty providing a credit.
• Ship the item(s), via your carrier of choice, to the address provided by your RugArea.com representative. We recommend using shipping insurance to minimize risk of damages in transit.